RESIDENT HUB
Your home. Your support. The right information when you need it.
The Resident Hub is for people currently living with Open Home Living. Use this area to report problems, understand how to raise concerns and find the right route for support.
Quick actions
Need help with your accommodation?
Use this guide to find the right place to go.
YOUR SUPPORT
You can speak with your support team about:
- Your support plan
- Housing responsibilities
- Appointments
- Benefits and finances
- Mental health and wellbeing
- Substance misuse and recovery
- Training and employment
- Everyday living skills
- Concerns about your accommodation
- Future housing
- Move-on planning
Your responsibilities
Living in supported accommodation also means taking responsibility for your home. If you are struggling with any of these responsibilities, speak to us before the problem becomes more serious.
Treat others respectfully
Look after your accommodation
Report repairs
Follow safety requirements
Avoid behaviour that causes nuisance or intimidation
Meet agreed payment responsibilities
Attend agreed support appointments
Work constructively with the team when problems arise
ACCOMMODATION INFORMATION
Information about your home.
Looking for general information about the accommodation, standards and living expectations? Visit our supported accommodation page.
Important information
Before you read on
- Urgent property issues should be reported using the repair route.
- Immediate danger should be handled through emergency services where appropriate.
- Safeguarding concerns should use the safeguarding page.
- Complaints should use the complaints route.
NEED HELP WITH SOMETHING ELSE?
Contact Open Home Living.
For anything that doesn’t fit the routes above, use our general enquiry form and we’ll point you in the right direction.