Emergency repairs
Emergency repairs involve an immediate serious risk to people or property, or a failure that makes essential facilities unsafe. These are prioritised accordingly.
RESIDENTS
Report a Repair
If something is wrong with your accommodation, tell us as soon as possible. Providing clear information helps us understand the problem, assess how urgent it is and arrange the appropriate response.
What to tell us
Photos can be useful where appropriate.
- Your name
- Your property
- Where the problem is
- What has happened
- When you first noticed it
- Whether it is getting worse
- Whether there is an immediate safety risk
- Whether access to your room or property may be required
Repair priorities
Repairs are assessed according to their seriousness and the risk they present.
Urgent repairs
Urgent repairs are significant issues that require prompt attention but do not present the same immediate level of danger as an emergency.
Routine repairs
Routine repairs are non-emergency issues that can be dealt with through the normal maintenance process. The response will depend on the nature of the fault, availability of parts or contractors, access requirements and other relevant circumstances.
Immediate danger
If there is a fire, serious medical emergency, immediate danger to life or another emergency requiring emergency services, call 999.
Do not wait for a repair report to be reviewed.
Gas
If you smell gas or suspect a gas leak:
- Avoid naked flames
- Do not operate electrical switches
- Ventilate the property where safe to do so
- Leave the affected area if necessary
- Contact the National Gas Emergency Service on 0800 111 999
If there is immediate danger, call 999.
Fire safety
- Never tamper with smoke alarms, fire doors or other fire-safety equipment
- Keep escape routes and communal areas clear
If there is a fire:
GET OUT. STAY OUT. CALL 999.
Report the problem
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