PRIVACY NOTICE
How we handle your information.
Open Home Living respects your privacy and is committed to handling personal information responsibly and in accordance with applicable data-protection law. This notice explains, at a general level, the information we may collect through our website and services and how it may be used.
Information we may collect
Depending on how you interact with us, information may include the following. Some information we process may be particularly sensitive and subject to additional legal protections.
- Your name and contact information
- Information submitted through a referral
- Housing information
- Support-related information
- Information relating to health or wellbeing where relevant
- Risk and safeguarding information
- Financial or benefit-related information where relevant
- Complaints and feedback
- Repair information
- Property-partnership enquiries
- Employment applications
- Correspondence with us
- Technical information generated through use of our website
Why we use information
Depending on the circumstances, personal information may be used to do the following. We only process information where we have an appropriate legal basis for doing so.
Sensitive information
Providing supported accommodation can require us to process information relating to matters such as health, mental health, disability, substance misuse, safeguarding or offending history. We recognise the sensitive nature of this information. It is only processed where there is an appropriate legal basis and additional condition where required.
Lawful basis
Where we process personal data, we aim to do so on an appropriate lawful basis under data-protection law, such as consent, contract, legal obligation or legitimate interests. Specific lawful bases for each processing activity will be confirmed as our records are finalised.
Sharing information
We do not sell personal information. Where lawful and necessary, information may be shared with organisations or professionals such as the following. Information is only shared where there is an appropriate reason and lawful basis for doing so.
- Local authorities
- Health and social care organisations
- Probation or criminal justice services
- Emergency services
- Safeguarding authorities
- Benefit authorities
- Contractors and professional advisers
- Organisations providing specialist support
- Service providers that help us operate our organisation or website
Safeguarding and risk
There may be circumstances in which information needs to be shared without an individual’s consent — for example where somebody is at serious risk, where safeguarding duties apply, where disclosure is required by law or where another lawful basis permits the information to be shared.
Retention
We retain information only for as long as it is reasonably required for the purpose for which it was collected and to meet relevant legal, safeguarding, contractual and operational requirements. Different categories of information may have different retention periods.
Security
We take reasonable steps to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we aim to use appropriate measures.
Your data-protection rights
Depending on the circumstances, you may have the following rights. Some rights are subject to legal limitations or exemptions.
Cookies
For information about cookies used by this website, please see our Cookie Policy.
QUESTIONS OR CONCERNS
Questions about your information?
If you have a question about how Open Home Living uses your personal information, contact us using the details published on this website. You also have the right to complain to the Information Commissioner’s Office if you believe your information has not been handled appropriately.